Question 1

What is CMMC compliance and do I need it?

Accepted Answer

CMMC (Cybersecurity Maturity Model Certification) is a DoD requirement for all contractors handling Controlled Unclassified Information (CUI) or Federal Contract Information (FCI). If your business works with the Department of Defense — directly or as a subcontractor — you will need CMMC certification to maintain or win contracts. Umbra Unified IT specializes in guiding Space Coast defense contractors through the entire CMMC process.

Question 2

How much do managed IT services cost?

Accepted Answer

Our base managed IT services start at $125 per user per month for organizations with fewer than 30 users, and $100 per user per month for organizations with 30 or more users. This includes Microsoft 365 management, patch management, endpoint monitoring, and helpdesk support. Add-ons like Advanced Security Suite (+$80/user), CMMC Compliance Pack (+$90/user), and Cloud Backup & DR (+$25/user) are available.

Question 3

What areas of Florida do you serve?

Accepted Answer

We serve businesses throughout Florida's Space Coast including Melbourne, Palm Bay, Cocoa, Titusville, Rockledge, Merritt Island, and all of Brevard County. We also have a regional office in Nashville, TN and provide remote IT support to clients nationwide.

Question 4

Do you offer backup and disaster recovery?

Accepted Answer

Yes. We provide comprehensive backup and disaster recovery solutions including immutable cloud backup, Microsoft 365 data protection (Exchange, SharePoint, Teams), on-premises backup appliances with cloud replication, and full business continuity planning. We test backups monthly — not just set them and forget.

Question 5

What is the difference between EDR, MDR, and traditional antivirus?

Accepted Answer

Traditional antivirus uses signature-based detection and misses modern threats. EDR (Endpoint Detection & Response) uses behavioral AI to detect threats that don't have known signatures — including fileless malware and zero-day attacks. MDR (Managed Detection & Response) adds a team of security analysts who monitor alerts and actively respond to threats on your behalf. Umbra Unified IT deploys and manages enterprise EDR/MDR as part of our Advanced Cybersecurity service.

Question 6

Can you manage our existing Microsoft 365 environment?

Accepted Answer

Yes. We can take over management of your existing Microsoft 365 tenant with no need to start over. We conduct a tenant assessment, identify security gaps and license inefficiencies, and implement improvements incrementally. Most clients see cost savings and security improvements within the first 30 days.

Question 7

Do you support remote and hybrid work environments?

Accepted Answer

Absolutely. Cloud-first and remote-ready IT is our specialty. Whether your team works from a single office, multiple locations, or fully remote, we design and manage infrastructure that supports secure, high-performance access from anywhere. Azure Virtual Desktop, Teams Phone, and zero-trust network access are core components of our remote work solutions.

Question 8

How quickly can you respond to IT issues?

Accepted Answer

Our standard SLA includes response times based on severity: critical issues affecting business operations receive a 1-hour response, high-priority issues receive a 4-hour response, and standard requests are handled within the next business day. Our 24/7 NOC and SOC monitor your environment around the clock and often resolve issues proactively before they impact your team.

Question 9

Do you offer VoIP phone systems for businesses?

Accepted Answer

Yes. We provide VoIP and cloud phone solutions including Microsoft Teams Phone, cloud PBX, and direct routing. Teams Phone integrates directly with your Microsoft 365 environment and supports mobile, desktop, and physical handsets. We handle design, licensing, number porting, and ongoing support for businesses across Melbourne, Palm Bay, and the Space Coast.

Question 10

What is co-managed IT and is it right for my business?

Accepted Answer

Co-managed IT is a model where Umbra Unified IT works alongside your existing internal IT staff rather than replacing them. It's ideal for businesses with one or two in-house IT generalists who need specialized support in areas like cybersecurity, CMMC compliance, Azure architecture, or 24/7 monitoring. Many mid-market Space Coast companies find this the most cost-effective approach.

Question 11

Can you help with server management and on-premises infrastructure?

Accepted Answer

Yes. We manage both cloud and on-premises infrastructure. For businesses with physical servers, we handle patch management, hardware monitoring, virtualization (including Proxmox VE and Scale Computing), and lifecycle planning. We can also guide you through a migration to Azure or a hybrid cloud model if that makes sense for your operations.

Question 12

Do you work with aerospace and defense companies near Kennedy Space Center?

Accepted Answer

Absolutely. The Space Coast's concentration of aerospace, defense, and government contractors is core to who we serve. We understand the specific IT and compliance requirements of businesses in the Defense Industrial Base — including ITAR considerations, CMMC certification, and the security posture required to work with federal agencies. We serve clients near KSC, Patrick Space Force Base, and throughout Brevard County.

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